Refund & Cancellation Policy
Refunds / Cancellations / Returns
We allow refunds in genuine cases. However, in case if a wrong or a defective product has been delivered, do let us know at the earliest. You can write to us at firstname.lastname@example.org or call us at +91-11-2332 4373 (11:00 AM-6:30 PM, Monday-Saturday). Our representative will contact you and may ask for some details about the product delivered or defaults therein. We expect your co-operation and support in completing the process and that will allow us to resolve your complaint expediently.
In genuine cases the company will refund payment for the damaged and / or defective product, only. For the wrong product delivered, the company will either replace the product with the right one or refund the amount for the wrong product delivered.
Wenger’s is not responsible and does not guarantee refund for cases where:
Products are delivered to the incorrect address provided by the sender. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery. Product quality problems caused by improper handling of the product by the recipient.
The items sold on the website are perishable and are produced on Made to Order basis; therefore, once the order is delivered, it will not be returned.
The order can be cancelled 36 hours before the delivery time by contacting the customer support team over the phone or email.
Cancellation charge might be applicable subject to case-to-case basis.
Online refund will be processed by Wenger’s under intimatin over mail or phone call to the customer or recipient. Once processed by Wenger’s, the refund takes 10 to 15 business days to reflect in your account.
Shipping & Delivery Policy
Shipping is open to residents of Delhi NCR only. Customers have to choose a specific delivery date while placing the order. Delivery is made within 24 hours of the chosen date of delivery.
Delivery is available to the following PINCODES only: 110001, 110002, 110003, 110004, 110005, 110006, 110007, 110008, 110009, 110010, 110011, 110012, 110013, 110014, 110015, 110016, 110017, 110018, 201002, 110021, 110022, 110023, 110024, 110025, 110026, 110027, 110028, 110029, 110030, 110031, 110032, 110034, 110035, 110037, 110038, 110019, 110020, 110061, 110062, 110063, 110064, 110065, 110066, 110067, 110068, 110069, 110070, 110074, 110075, 110076, 110077, 110078, 110079, 110080, 201001, 122001, 122002, 122003, 122004, 122009, 122011, 122017, 122018, 121001, 121002, 201012, 201014, 201010, 201309, 201304, 201305, 201303, 201301
Thank you for shopping at www.wengers.in
If you are not entirely satisfied with your purchase, we’re here to help.
You can write to us at email@example.com or call us at +91-11-2332 4373 (11:00 AM-6:30 PM, Monday-Sunday).